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Elections 2024

Bantu Holimisa talks about the fragility of the ANC

Bantu Holimisa talks about the fragility of the ANC

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    5 tips to build personalised engagement with your customers
    5 tips to build personalised engagement with your customers
    Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores
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    Businesses and consumers must protect personal data in the digital era

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    Why businesses should leverage click-to-chat ads for real-time customer interaction

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    #BizTrends2024: Navigating the evolving retailing landscape in SSA

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    All the Salesforce Customer Appreciation Awards 2024 winners

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    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

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    Survey reveals AI can significantly improve service and support
    Survey reveals AI can significantly improve service and support

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    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
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    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
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    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
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    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
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    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
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    Biz Most Read Award winners November 2023
    Biz Most Read Award winners November 2023

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    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
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      30 Nov 2023

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    Cost of living hits businesses hard, but good CX could be the saving grace

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    Hyper-personalisation can elevate CX through tailored engagement

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    Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).
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    Businesses and consumers must protect personal data in the digital era
    Businesses and consumers must protect personal data in the digital era

    8 Feb 2024

    Why businesses should leverage click-to-chat ads for real-time customer interaction
    Why businesses should leverage click-to-chat ads for real-time customer interaction

     6 Feb 2024

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    #BizTrends2024: Navigating the evolving retailing landscape in SSA

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    All the Salesforce Customer Appreciation Awards 2024 winners

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    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024
    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

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    Survey reveals AI can significantly improve service and support
    Survey reveals AI can significantly improve service and support

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    Talking to chatbots sucks, but it doesn’t have to
    Talking to chatbots sucks, but it doesn’t have to

     17 Jan 2024

    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
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     8 Jan 2024

    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
    Retail 2024: People the biggest trend and the biggest lesson

     5 Jan 2024

    Can you live up to your customers’ value expectations?
    Can you live up to your customers’ value expectations?

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    Unleashing the true value of customers
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    Image source: Andrea Piacquadio from
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    12 Dec 2023

    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
    The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

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    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
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     7 Dec 2023

    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
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    Biz Most Read Award winners November 2023
    Biz Most Read Award winners November 2023

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    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
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    Cost of living hits businesses hard, but good CX could be the saving grace

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    How can banks turn stressful Black Fridays into a customer service win?

     21 Nov 2023

    Putting the consumer in control: the power of consent
    Putting the consumer in control: the power of consent

    15 Nov 2023

    Retaining and growing customers in a tough economic climate
    Retaining and growing customers in a tough economic climate

     10 Nov 2023

    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy

     9 Nov 2023

    Hyper-personalisation can elevate CX through tailored engagement
    Hyper-personalisation can elevate CX through tailored engagement

     9 Nov 2023

    3 things virtual agents can tell you about your business
    3 things virtual agents can tell you about your business

     2 Nov 2023

    Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).
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    Why qualitative data is key to unleashing great customer experiences

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    The evolution of customer loyalty programmes
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     20 Oct 2023

    Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses
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    Leveraging unified commerce solutions for customer-centric retail success

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    Capturing the value within customer data
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     19 Sep 2023

    Pick n Pay launches PayJustNow for high-ticket items
    Pick n Pay launches PayJustNow for high-ticket items

    14 Sep 2023

    Convenience is the name of the game for Gen Z consumers
    Convenience is the name of the game for Gen Z consumers

    12 Sep 2023

    Self service must go hand-in-hand with personalisation to cater to all
    Self service must go hand-in-hand with personalisation to cater to all

     5 Sep 2023

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