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    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy 
    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth

    By Kerry Elliott 6 Oct 2023

    The expo returns in September. Source: Supplied.
    Organic & Natural Products Expo to return in September

    30 Jun 2023

    Ndagi Job Goshi, Liferay Africa
    6 tips to improve retail loyalty and decrease competition

      14 May 2021

    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin
    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

    10 Mar 2021

    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030
    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

    , Kantar  8 Mar 2021

    Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
    How Bezos and Amazon changed the world

      4 Feb 2021

    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

      11 Jan 2021

    Bizcommunity and NSP Consultants congratulate BizListing winners!
    Bizcommunity and NSP Consultants congratulate BizListing winners!

    Bizcommunity.com  26 Oct 2020

    Smart African retailers are rising from the ashes. Here's how
    Smart African retailers are rising from the ashes. Here's how

      13 Oct 2020

    Gustavo via Pexels
    Global consumers ease back into in-store shopping - report

    4 Sep 2020

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Andrew Stein on how Game is rediscovering its retail mojo
    Andrew Stein on how Game is rediscovering its retail mojo

      31 Jul 2020

    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

      24 Jul 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

      6 Jul 2020

    The 50-year evolution of the Game brand
    The 50-year evolution of the Game brand

    26 Jun 2020

    Covid-19 driving fundamental shifts in Africa's consumers
    Covid-19 driving fundamental shifts in Africa's consumers

    27 May 2020

    Beyond Covid-19: How retail and the food & beverage industry will evolve
    Beyond Covid-19: How retail and the food & beverage industry will evolve

    15 Apr 2020

    Covid-19 will bring about a retail apocalypse
    Covid-19 will bring about a retail apocalypse

      8 Apr 2020

    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns
    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

    26 Mar 2020

    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue
    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

    5 Mar 2020

    SA's 2Engage plans for further growth in Africa and abroad
    SA's 2Engage plans for further growth in Africa and abroad

    12 Feb 2020

    Innervation acquires loyalty business from Tritech Media
    Innervation acquires loyalty business from Tritech Media

    4 Feb 2020

    #BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
    #BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

      9 Jan 2020

    #BizTrends2020: The future of retailing in sub-Saharan Africa
    #BizTrends2020: The future of retailing in sub-Saharan Africa

      8 Jan 2020

    #BizTrends2020: How SA retailers can keep growing in a digital world
    #BizTrends2020: How SA retailers can keep growing in a digital world

      6 Jan 2020

    #BizTrends2020: Africa's double-edged consumer demand
    #BizTrends2020: Africa's double-edged consumer demand

      6 Jan 2020

    Image source: Gallo/Getty Images.
    Welcome to a new customer experience world

      13 Dec 2019

    Image source: Gallo/Getty Images.
    2020: Building the emotive link between customers and our brands

      12 Dec 2019

    Customers can now contact Makro directly via WhatsApp
    Customers can now contact Makro directly via WhatsApp

    5 Dec 2019

    Clicks announces Engen as new fuel rewards partner
    Clicks announces Engen as new fuel rewards partner

    2 Dec 2019

    Strategies to unlock retail growth in 2020
    Strategies to unlock retail growth in 2020

      28 Nov 2019

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

      21 Nov 2019

    Show more

    More news

    Ndagi Job Goshi, Liferay Africa
    6 tips to improve retail loyalty and decrease competition

     14 May 2021

    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin
    #EcommerceDay2021: How the industry is poised to evolve after receiving a shot of adrenalin

    10 Mar 2021

    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030
    #EcommerceDay2021: Redefining retail - A future view of digital commerce in 2030

    ,  8 Mar 2021

    Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher
    How Bezos and Amazon changed the world

     4 Feb 2021

    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
    #BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

     11 Jan 2021

    Bizcommunity and NSP Consultants congratulate BizListing winners!
    Bizcommunity and NSP Consultants congratulate BizListing winners!

     26 Oct 2020

    Smart African retailers are rising from the ashes. Here's how
    Smart African retailers are rising from the ashes. Here's how

     13 Oct 2020

    Gustavo via Pexels
    Global consumers ease back into in-store shopping - report

    4 Sep 2020

    1 in 4 consumers tried a new brand during pandemic - global report
    1 in 4 consumers tried a new brand during pandemic - global report

    12 Aug 2020

    Andrew Stein on how Game is rediscovering its retail mojo
    Andrew Stein on how Game is rediscovering its retail mojo

     31 Jul 2020

    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on
    Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

     24 Jul 2020

    Customer experience will help retailers overcome the financial hit from coronavirus
    Customer experience will help retailers overcome the financial hit from coronavirus

     6 Jul 2020

    The 50-year evolution of the Game brand
    The 50-year evolution of the Game brand

    26 Jun 2020

    Covid-19 driving fundamental shifts in Africa's consumers
    Covid-19 driving fundamental shifts in Africa's consumers

    27 May 2020

    Beyond Covid-19: How retail and the food & beverage industry will evolve
    Beyond Covid-19: How retail and the food & beverage industry will evolve

    15 Apr 2020

    Covid-19 will bring about a retail apocalypse
    Covid-19 will bring about a retail apocalypse

     8 Apr 2020

    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns
    Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

    26 Mar 2020

    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue
    Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

    5 Mar 2020

    SA's 2Engage plans for further growth in Africa and abroad
    SA's 2Engage plans for further growth in Africa and abroad

    12 Feb 2020

    Innervation acquires loyalty business from Tritech Media
    Innervation acquires loyalty business from Tritech Media

    4 Feb 2020

    #BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
    #BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

     9 Jan 2020

    #BizTrends2020: The future of retailing in sub-Saharan Africa
    #BizTrends2020: The future of retailing in sub-Saharan Africa

     8 Jan 2020

    #BizTrends2020: How SA retailers can keep growing in a digital world
    #BizTrends2020: How SA retailers can keep growing in a digital world

     6 Jan 2020

    #BizTrends2020: Africa's double-edged consumer demand
    #BizTrends2020: Africa's double-edged consumer demand

     6 Jan 2020

    Image source: Gallo/Getty Images.
    Welcome to a new customer experience world

     13 Dec 2019

    Image source: Gallo/Getty Images.
    2020: Building the emotive link between customers and our brands

     12 Dec 2019

    Customers can now contact Makro directly via WhatsApp
    Customers can now contact Makro directly via WhatsApp

    5 Dec 2019

    Clicks announces Engen as new fuel rewards partner
    Clicks announces Engen as new fuel rewards partner

    2 Dec 2019

    Strategies to unlock retail growth in 2020
    Strategies to unlock retail growth in 2020

     28 Nov 2019

    #AskAfrikaAhaMoment: The brand loyalty shift explained
    #AskAfrikaAhaMoment: The brand loyalty shift explained

     21 Nov 2019

    What to consider before jumping on the Black Friday bandwagon
    What to consider before jumping on the Black Friday bandwagon

    20 Nov 2019

    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
    #AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"

     15 Nov 2019

    Continuous adaptation: Staying ahead of customer needs
    Continuous adaptation: Staying ahead of customer needs

     8 Nov 2019

    The Goldilocks role of targeting in evidence-based marketing
    The Goldilocks role of targeting in evidence-based marketing

     7 Nov 2019

    Image credit: Chris Liverani on Unsplash.
    Why data is more important than ever to customer experience

     6 Nov 2019

    #FairnessFirst: Go beyond pink branding for true female customer satisfaction
    #FairnessFirst: Go beyond pink branding for true female customer satisfaction

     4 Nov 2019

    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar
    #ExperienceAdvantage: It takes a village to get CX right, from the inside - Kantar

     31 Oct 2019

    Providing full visibility and insight for an improved CX journey
    Providing full visibility and insight for an improved CX journey

     31 Oct 2019

    Drivers and fears of SA's online consumers
    Drivers and fears of SA's online consumers

     28 Oct 2019

    Image credit: Joshua Rodriguez on Unsplash.
    How businesses can create lasting impressions, retain customers for a long time

     25 Oct 2019

    Show more

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