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Gustavo via Pexels

Global consumers ease back into in-store shopping - report

4 Sep 2020

1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Jessica Vredenburg and Megan Phillips 24 Jul 2020

How mobile technology is driving sales in physical retail stores

How mobile technology is driving sales in physical retail stores

Leon Coetzer 10 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

Covid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

Connecting with customers on the ground is not dead

Connecting with customers on the ground is not dead

27 Jan 2020

The most valuable global retail brands for 2019

The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Consumerism in crisis as millennials stay away from shops

Consumerism in crisis as millennials stay away from shops

Brendan Canavan 25 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

Elevated sensorial experiences drive shoppers back to stores

15 Jan 2019

UK retail loyalty programmes suffer from a lack of differentiation

UK retail loyalty programmes suffer from a lack of differentiation

20 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

Image credit: Alok Sharma - .

New research suggests organisations should embrace new messaging culture

6 Dec 2017

Why SA's reluctance to use self-service tech is a positive for businesses

Why SA's reluctance to use self-service tech is a positive for businesses

Adam Manuel 14 Nov 2016

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

15 Jun 2016

'Here we are sir, but please... not in the store...'

'Here we are sir, but please... not in the store...'

11 Feb 2015

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

More news

Gustavo via Pexels

Global consumers ease back into in-store shopping - report

4 Sep 2020

1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Jessica Vredenburg and Megan Phillips 24 Jul 2020

How mobile technology is driving sales in physical retail stores

How mobile technology is driving sales in physical retail stores

Leon Coetzer 10 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

Covid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

Connecting with customers on the ground is not dead

Connecting with customers on the ground is not dead

27 Jan 2020

The most valuable global retail brands for 2019

The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Consumerism in crisis as millennials stay away from shops

Consumerism in crisis as millennials stay away from shops

Brendan Canavan 25 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

Elevated sensorial experiences drive shoppers back to stores

15 Jan 2019

UK retail loyalty programmes suffer from a lack of differentiation

UK retail loyalty programmes suffer from a lack of differentiation

20 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

Image credit: Alok Sharma - .

New research suggests organisations should embrace new messaging culture

6 Dec 2017

Why SA's reluctance to use self-service tech is a positive for businesses

Why SA's reluctance to use self-service tech is a positive for businesses

Adam Manuel 14 Nov 2016

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

15 Jun 2016

'Here we are sir, but please... not in the store...'

'Here we are sir, but please... not in the store...'

11 Feb 2015

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

Passionate about your brand?

14 Mar 2013

M&M Global Awards: The jury

M&M Global Awards: The jury

7 Jun 2012

Maximizer Software hosts free CRM webinar

Maximizer Software hosts free CRM webinar

13 Apr 2012

Massive line-up for ECEW 2012

Massive line-up for ECEW 2012

8 Mar 2012

Greenlight comment: 'Social Search' is finally here!

Greenlight comment: 'Social Search' is finally here!

16 Jan 2012

UK Population turns to social media to express opinions about brands

UK Population turns to social media to express opinions about brands

25 Oct 2011

Supermarkets top Britain's firms as the most loyal 'institutions'

Supermarkets top Britain's firms as the most loyal 'institutions'

9 Jun 2011

Survey reveals UK fears over location-based technology in customer service

Survey reveals UK fears over location-based technology in customer service

2 Jun 2011

Reducing stress is key to financial services providers' success

Reducing stress is key to financial services providers' success

Published by Datamonitor 14 Apr 2011

Advances in technology will give consumers power over banks by 2020

Advances in technology will give consumers power over banks by 2020

5 Apr 2011

Ivan Fernandes appointed global director, MediaCom

Ivan Fernandes appointed global director, MediaCom

7 Mar 2011

Do they know it's corruption?

Do they know it's corruption?

3 Jan 2011

Christmas shopping helper

Christmas shopping helper

1 Dec 2010

Automated service hell: Businesses out of touch

Automated service hell: Businesses out of touch

11 Nov 2010

Consumer trends for 2011

Consumer trends for 2011

8 Nov 2010

Cream Insight Report: Planet versus profit

Gemma Taylor, creamglobal.com 26 Aug 2010

Insurance industry warned: Ignore m-commerce and face being marginalised

Published by Ovum, part of the Datamonitor group 23 Aug 2010

Customer intelligence key to maximising bank profits

Published by Ovum, Datamonitor group 2 Aug 2010

Banking battle moves back to high street

Published by Datamonitor 23 Jul 2010

Leaders grapple with tone from the top - PwC

Leaders grapple with tone from the top - PwC

12 Jul 2010