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Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images

Finance

More Nigerian banks are using chatbots to serve customers, but with mixed results

Emmanuel Mogaji 27 Jul 2021

Image source: Getty/Gallo

Finance

Nigeria is making progress with financial inclusion: here's how

Emmanuel Mogaji 20 May 2021

Bank buildings rise above the business district of Lagos. Banks must effectively communicate the impact of their engagement with women. Tim Graham/Getty Images

Finance

How Nigerian banks empower women through corporate social responsibility

Emmanuel Mogaji 17 Mar 2021