SOUTH AFRICA Cake Canteen - born out of ‘collaboration over competition’[Evan-Lee Courie] ‘Collaboration over competition’ was the reason Jandri van Zyl decided it was the perfect time to bring cake-lovers a sit-down and in-store cake shop, Cake Canteen... | |
SOUTH AFRICA Woolworths Foods CEO Zyda Rylands officially retires, Sam Ngumeni takes the lead[Evan-Lee Courie] Woolworths Foods CEO Zyda Rylands officially retires in August 2024 with Sam Ngumeni taking the lead effective July 2024... | |
SOUTH AFRICA The future of conversational chat channels in SA[Evan-Lee Courie] Orediretse Molebaloa, sales engineering chapter lead at Infobip, shares some insights into the future of conversational chat channels in South Africa... | |
SOUTH AFRICA #BizTrends2024: Navigating the evolving retailing landscape in SSA[Christele Chokossa] Africa is undergoing rapid transformation, shaped by distinct socio-economic dynamics across its regions. The shift in the retail landscape reflects the expansion of local operators... | |
SOUTH AFRICA Talking to chatbots sucks, but it doesn’t have to[Ryan Falkenberg] For years, industry mavens promised that they would fundamentally transform customer service. Unlike human agents, the thinking went, chatbots are available 24/7... | |
SOUTH AFRICA #BizTrends2024: The rise of the independent shopper[Andrea Ellens] Andrea Ellens takes a look at one of the major new trends driving shopper behaviour, globally and in South Africa... | |
SOUTH AFRICA WCafes are going cashless, not Woolworths supermarkets[Evan-Lee Courie] An image shared on social media recently led many to believe that Woolworths would no longer be accepting cash, which of course caused a social media storm... | |
SOUTH AFRICA #BizTrends2024: A closer look at SA's 2024 consumer brands and retail landscape[Suraya Hamdulay] South Africa's consumer brands and retail sector, which is shaped by a tapestry of diverse cultural influences and discerning consumer tastes, is gearing up for an exciting journey in 2024... | |
SOUTH AFRICA Revolutionising retail store planning in SA’s clothing industry[Craig Schwabe] Annually, retailers in the clothing industry set themselves targets to expand their store networks. Most brands have stores located across the nine provinces within the metropolitan and larger urban centres... | |
SOUTH AFRICA #BizTrends2024: 2024 shopper marketing – how can we win?[Carla Gontier] Fundamental to what’s important to every marketer around the globe now is that everyone is stretched and people are cutting back... | |
SOUTH AFRICA Unlocking SA's township economy: the power of consumer insights[Craig Schwabe] South African townships represent a unique blend of challenges and opportunities, with a rich history and potential for economic growth. | |
SOUTH AFRICA UPDATED: #BlackFriday: SA retail brands reveal plans for 2023[Evan-Lee Courie] With everything from the price of petrol to the cost of food and electricity going up, Black Friday couldn't have come any sooner... | |
SOUTH AFRICA Makro repositions brand to get consumers in the #MakroMood[Evan-Lee Courie] Over the last 52 years, Makro has evolved from a big box store to one of South Africa's largest retailers, offering consumers a wide range of products all under one roof and this year it takes the next step in its brand evolution... | |
SOUTH AFRICA Enough Beauty Health is revolutionising the beauty industryFounder of ENOUGH Ginette Blackbeard | |
SOUTH AFRICA 3 things virtual agents can tell you about your business[Ryan Falkenberg] If you're a CEO or even a high-ranking executive, you're probably confident you know everything (or almost everything) about your business. But there's a good chance you're missing out on vital information... | |
SOUTH AFRICA Amazon's less than prime time for SA launch will be significant challenge for e-commerce king[Toby Shapshak] Having confirmed the worst-kept secret, the e-commerce giant will begin local operations, but only next year... | |
SOUTH AFRICA Brands gather at Leaders in Loyalty Summit 2023 to share insights[Amanda Cromhout] The Leaders in Loyalty Summit 2023 recently saw a lineup of loyalty executives from around South Africa and international markets to listen to loyalty insights and panel interviews from some of the best-known brands in South Africa... | |
SOUTH AFRICA #BehindtheSelfie: Alastair Haarhoff, owner and CEO of Just Design[Evan-Lee Courie] This week we speak to Alastair Haarhoff, owner and CEO of Just Design... | |
SOUTH AFRICA The future of beauty retail: A conversation with Mathebe Molise of Beauty on TApp[Ntandokazi Ntozakhe] In 2015, the birth of Beauty on TApp marked the genesis of a pioneering online beauty emporium owned entirely by women, specialising in top-notch skincare, haircare and self-care products... | |
SOUTH AFRICA Retail pioneer, Raymond Ackerman dies[Evan-Lee Courie] Pick n Pay, the giant retail group, founded by Raymond Ackerman in 1967, announced on Thursday morning, that the retail king has died at the age of 92... |