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My current skills and experience include excellent written and verbal communication. Evaluate effectiveness of promotions to determine whether it achieved sustainable growth. Analyse and interpret qualitative and quantitative data. Initiate and manage Market Research to deliver consumer & customer insights.

Monitoring service interaction with customers by means of Net promoter scores and detractor /promoter feedback provides meaningful insights in the quality of customer experience. My commitment to service excellence, combined with my determination to delight my clients elicits regular compliments and positive feedback and has helped to build the Old Mutual Corporate brand amongst both existing and prospective clients.

Started at AON Consulting in position of Personal Assistant and through passion and dedication I have accelerated to my current position at Old Mutual.