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Jean claude Mutamba
I seek to drive excellence, professionalism and profitability within an organization in order to provide solutions that deliver high commercial value in the marketplace.Process associate at Genpact
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Show profile Hide profileExperience
July 2016 - Till Date.
Process Associate
Genpact-GSK SA, Johannesburg
December 2015 - July 2016
Security Manager
Sebenzani Security Services, Johannesburg
August 2009 - December 2015
Self-employed Kinshasa & Johannesburg
July 2007 - July 2009
Care Manager (Central Africa Cluster)
NOKIA International
September 2004 - July 2007
Project Manager Billing & IT
VODACOM-DRC
November 2001 - June 2004
Relationship Manager
Cellular Service logistics-Johannesburg
June 1999 - October 2001
General Manager (CSL-UGANDA)
Cellular Service logistics
August 1998 - June 2009
After Sales Engineer
MULTICHOICE AFRICA-Randburg/Johannesburg
August 1995 - August 1998
Packer/ Controller/ Dispatcher
OK/SHOPRITE Warehouse-Alrode/Johannesburg
June 1994 - June 1995
Project Engineer
VODAC PTY Ltd-South Africa
January 1990-April 1993
Project Manager & Maintenance Engineer
TELECEL-ATS(Advanced Technology Systems)-Kinshasa/DRC
PERSONAL PORTFOLIO
• Able to learn quickly, think critically and work independently
• High numerical and analytical proficiency, with keen attention to details
• Strong teamwork, negotiation and leadership qualities
• Proven excellence in oral and written communication
• Great capacity to handle pressure
• Focus on achieving desired result
• Able to work with product vendors as well as outside support personnel
Technical Skills
• Microsoft Office (MSWord, PowerPoint, Excel, Access, Project Management)
• World Wide Web & Outlook
• Ability to read, analyze and interpret data
• Effectively researches, analyzes and evaluates information to make decisions, solve problems and achieve goals
LEADERSHIP AND AWARDS
• Technical trainer, Cellular Service Logistics (CSL), Johannesburg 2001-2004
EDUCATION.
? B.Eng. Electronics September 1989.
? Matric Certificate (grade 12) July 1989
TRAINING.
? MITEL PABXs Installation & Maintenance: Fort Lauderdale-Florida-USA-1991
? ERICSSON level 2 Service Point Training: Johannesburg-SA-1999
? GSM Basic Training : Johannesburg-SA-1999
? Products Trainings: ERICSSON 2001-JHB, ALCATEL 2001-JHB, SAGEM 2000- LAVAL-France, SIEMENS 2002-JHB, MOTOROLA 2000-DUBAI(UAE), NOKIA 2007-JHB, SAMSUNG forum 2010-JHB
? PROJECT MANAGEMENT: Vodacom DRC 2005
? CUSTOMER SERVICE CONCEPT: Nokia JHB 2008
? HARVARD MANAGEMENTOR topics covered: Writing Skills, Time Management, Project Management, Presentation Skills, Meeting Management, Managing your Boss, Ethics at Work, Delegating, Coaching, Career Management, Change Management, Crisis Management, Team Creation, Team Management, Leading People, Persuading Others, Strategic Thinking, Decision Making, Negotiating, Stress Management, Hiring, Customer Focus, Diversity, Difficult Interactions, Goal Setting, Developing Employees, Strategy Planning and Execution, Retaining Employees, Performance Appraisal, Process Improvement, Innovation and Creativity, Innovation Implementation, Feedback Essentials, Performance Measurement, Marketing Essentials, Finance Essentials, Budgeting, Global Collaboration, Business Case Development, Business Plan Development.
GUARANTOR
? Mr Vithia Reddy
GSK Manager
Genpact SA
(27) 76 521 2761
? Mr Andrew Narainsamy
Chief Operations
Sebenzani JHB
(27) 83 783 2437
? Mr Jean-Jacques Mukena
Chief Officer
MTN Nigeria
+234 809 991 4207
Experience
July 2016 - Till Date.
Process Associate
Genpact-GSK SA, Johannesburg
December 2015 - July 2016
Security Manager
Sebenzani Security Services, Johannesburg
August 2009 - December 2015
Self-employed Kinshasa & Johannesburg
July 2007 - July 2009
Care Manager (Central Africa Cluster)
NOKIA International
September 2004 - July 2007
Project Manager Billing & IT
VODACOM-DRC
November 2001 - June 2004
Relationship Manager
Cellular Service logistics-Johannesburg
June 1999 - October 2001
General Manager (CSL-UGANDA)
Cellular Service logistics
August 1998 - June 2009
After Sales Engineer
MULTICHOICE AFRICA-Randburg/Johannesburg
August 1995 - August 1998
Packer/ Controller/ Dispatcher
OK/SHOPRITE Warehouse-Alrode/Johannesburg
June 1994 - June 1995
Project Engineer
VODAC PTY Ltd-South Africa
January 1990-April 1993
Project Manager & Maintenance Engineer
TELECEL-ATS(Advanced Technology Systems)-Kinshasa/DRC
PERSONAL PORTFOLIO
• Able to learn quickly, think critically and work independently
• High numerical and analytical proficiency, with keen attention to details
• Strong teamwork, negotiation and leadership qualities
• Proven excellence in oral and written communication
• Great capacity to handle pressure
• Focus on achieving desired result
• Able to work with product vendors as well as outside support personnel
Technical Skills
• Microsoft Office (MSWord, PowerPoint, Excel, Access, Project Management)
• World Wide Web & Outlook
• Ability to read, analyze and interpret data
• Effectively researches, analyzes and evaluates information to make decisions, solve problems and achieve goals
LEADERSHIP AND AWARDS
• Technical trainer, Cellular Service Logistics (CSL), Johannesburg 2001-2004
EDUCATION.
? B.Eng. Electronics September 1989.
? Matric Certificate (grade 12) July 1989
TRAINING.
? MITEL PABXs Installation & Maintenance: Fort Lauderdale-Florida-USA-1991
? ERICSSON level 2 Service Point Training: Johannesburg-SA-1999
? GSM Basic Training : Johannesburg-SA-1999
? Products Trainings: ERICSSON 2001-JHB, ALCATEL 2001-JHB, SAGEM 2000- LAVAL-France, SIEMENS 2002-JHB, MOTOROLA 2000-DUBAI(UAE), NOKIA 2007-JHB, SAMSUNG forum 2010-JHB
? PROJECT MANAGEMENT: Vodacom DRC 2005
? CUSTOMER SERVICE CONCEPT: Nokia JHB 2008
? HARVARD MANAGEMENTOR topics covered: Writing Skills, Time Management, Project Management, Presentation Skills, Meeting Management, Managing your Boss, Ethics at Work, Delegating, Coaching, Career Management, Change Management, Crisis Management, Team Creation, Team Management, Leading People, Persuading Others, Strategic Thinking, Decision Making, Negotiating, Stress Management, Hiring, Customer Focus, Diversity, Difficult Interactions, Goal Setting, Developing Employees, Strategy Planning and Execution, Retaining Employees, Performance Appraisal, Process Improvement, Innovation and Creativity, Innovation Implementation, Feedback Essentials, Performance Measurement, Marketing Essentials, Finance Essentials, Budgeting, Global Collaboration, Business Case Development, Business Plan Development.
GUARANTOR
? Mr Vithia Reddy
GSK Manager
Genpact SA
(27) 76 521 2761
? Mr Andrew Narainsamy
Chief Operations
Sebenzani JHB
(27) 83 783 2437
? Mr Jean-Jacques Mukena
Chief Officer
MTN Nigeria
+234 809 991 4207
