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- Maintain and support all computer systems, networks, printing, Internet, office and data systems
- Perform root cause analysis of complex system problems and provide corrective actions
- Direct and oversee IT projects and managing subsequent IT issues
- Ensure all staff follow established and required IT standards, guidelines and policies
- Analyse metrics to evaluate IT system performance and recommend / implement improvements authorised by management
- Ensure availability and optimal functionality of all necessary IT equipment, including updating and upgrading software and hardware as required
- Liaise with management to implement a successful IT strategy and policy
- Assist with budget for IT expenses & purchase of new equipment and software
- Ensure all software and hardware are fully functional and secured with back-ups, and ensure maintaining adequate diagnostic procedures
- Coordinate and liaise with external IT service providers for seamless IT functionality
- Determine and ensure required IT training is provided to all staff
- Maintain a register and ensure all IT licensing in place
- Test regularly and ensure a updated valid DRP is in place
- Implement and execute daily server day-end and backups
- Maintain and ensure valid anti-virus and fire-wall protection & software in place
- Be responsible for optimal line networking including for internal use, Intranet, Internet, connectivity to VWSA servers and all VWSA and DMS applications
- Implement required updates and upgrades of all applications
- Maintain procedural manuals in accordance with VWSA and other requirements
- Liaise with application head offices to log and control software issues and changes
- Ensure efficient password maintenance is in place