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Student assistant: Call center

From September 2017- April 2018

• Responsible for establishing contact and assisting prospective future students in scheduling and preparing for their school tour.
• Communication through telephone, text message, e-mail, and/or live chat, using provided scripts.
• Document and capture all accurate student interactions and information on the system.

Orientation week tour mentor, Monash University South Africa

From February 2017 - March 2018 & February 2018 - March 2018

• To encourage prospective students to choose Monash University as their University of choice
• To provide quality customer service and hospitality to prospective students and their parents
• To enthusiastically represent Monash University and contribute to the success of the admissions
• Enthusiastically represent Monash University Develop an expanded knowledge of the school
• Assist with duties and tasks related to events put on orientation week.
• Work with diverse populations and provide tips on being successful

Admissions student assistant, Monash University South Africa
From May 2014 - March 2016

• Assist with admission process to include: conduct effective tours promoting admission, completion of admission paperwork and applications.
• Served as the first point of contact for most of the office of admissions' inquisitions
• Utilized multiple platforms to screen and process the applications of prospective students
• Reviewed applications that were submitted to the admissions department to make sure all needed items were included and contacting applicants if they were not.
• Answered emails and phone calls that were directed to the admissions office regarding the application process.
• Maintained inventory of all admissions/financial aid/registrar materials

Retail sales associate : Identity Clearwater mall

From March 2012 - March 2014

• Welcome and greet customers as they enter the store
• Offer help and provide direct assistance to customers
• Provide in-depth product knowledge including features, benefits, and overall value
• Answer customer questions and concerns
• Attend to unique and individual shopping needs of each customer
• Cross-sell and encourage beneficial product add-ons
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Explain store-member benefits and encourage customers to sign up
• Process purchases, returns, and exchanges
• Handle customer complains in a calm and professional manner
• Report any unusual and major incidents, to management
• Help organize back stock and perform inventory counts
• Process newly received shipments
• Organize and replenish front stock and help merchandize store
• Maintain a clean and tidy work and retail space
• Help create a positive environment in which to shop and buy
• Take direction from and report to assigned supervisor
• Work as a team to achieve sales goals
• Use customer service knowledge to handle difficult customers and make sure that each customer has a good experience.

Skills
• Written and verbal communication
• Charismatic and confident speaker
• Planning, directing and organizing project work
• Personal organization
• Team management
• Good networking
• Function well under pressure
• Problem solving
• Proper business Etiquette
• Leaderships skills
• Listening skills
• Reliable and assertive
• Flexible
• Sales
• Merchandising
• Ability to learn, work with a team and independently
• MS Word, Excel, database and PowerPoint
• Critical and analytical thinking