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Technical Writer who is qualified as a Business Analyst through FTI and has 11 years of experience working on large IT and software projects.

Self-driven and with a passion for new technologies, usability studies and problem solving.

Previously positioned as a Client Service Manager responsible for managing the relationship between the business and a portfolio of international client accounts. Confident at leading all levels of communication and interaction from designers and developers to executive members.

Has extensive experience in Agile methodologies, business process analysis and design, functional specification writing, requirements elicitation and analysis, and online marketing. Comfortable with working to tight deadlines and at a very low level of detail and a high level of quality and accuracy.

Currently working in a Business Analyst capacity to research and create the Business Case and Functional Spec for a new online solution for software specification documentation.

Began study of Microsoft SQL Server 2014 in January 2016 with intentions of writing exams in the first half of the year.