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• Assess hardware and software malfunctions by means of diagnostic tools and customer input.
• Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables.
• Drive to customer locations, manage own daily route to arrive in a timely manner based on customer location and issue.
• Educate and train customers on replenishment of critical and consumable spares and basic troubleshooting skills.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Update and maintain assigned instruments per OEM's specifications.
• Maintain parts inventory, company-assigned laptop and tools.
• Attend ongoing training events sponsored by company to stay up-to-date on the latest technology and repair options.
• Quote clients using SAGE and send technical reports after each service job has been completed.
• Support Sales Engineers for after sales queries.