Results-driven Customer Service and Operations Specialist with over 8 years of experience supporting B2B and B2C clients in the eCommerce, digital publishing, and technology sectors. Proven expertise in managing online marketplaces, coordinating cross-functional teams, and delivering exceptional client support through multi-channel communication. Skilled in CRM management, content quality assurance, and digital product lifecycle oversight. Adept at troubleshooting complex issues, streamlining operational workflows, and driving customer satisfaction. Known for strong organisational abilities, clear communication, and a proactive approach to problem-solving in fast-paced, dynamic environments.