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Mujaahid Salie
As an IT engineer with 5+ years of experience, I excel in troubleshooting networks, fiber optics, and VoIP systems. Passionate about full-stack web development, I’ve completed various projects and hold certifications in programming, CCNA, and Yealink. A fast learner praised by peers, I’m eager to tackle new challenges, bring innovative ideas to life, and positively impact projects.
Show profile Hide profileMujaahid Salie
Web Developer & Network Engineer
Cape Town, South Africa
Email: mujaahidsalie1@gmail.com
Phone: 0833012505
Website: mujiscode.co.za
LinkedIn: https://www.linkedin.com/in/mujaahid-salie
I am an IT engineer with over 5 years of experience specializing in network troubleshooting, fiber optics, and VoIP systems. Passionate about full-stack web development, I have completed various projects and hold certifications in programming, CCNA, and Yealink. Known for my quick learning and problem-solving abilities, I aim to bring innovative solutions and positively impact projects.
Professional Experience
Senior VoIP Engineer
bOnline
Cape Town, South Africa
05/2023 – present
- Advanced from Tier 1 to Tier 2 Support Engineer by demonstrating expertise in VoIP technologies.
- Skilled in SIP protocols, RTP, codecs, and cloud-based VoIP platforms.
- Utilized monitoring tools and interpreted SIP flows to diagnose and resolve issues.
- Enhanced operational efficiency and system reliability.
- Documented and communicated technical information effectively within the team.
Senior Technical Consultant - NCIS
Callforce - Vodacom
Cape Town, South Africa
07/2022 – 05/2023
- Handled around 25 tickets daily from frontline agents to resolve customer issues.
- Conducted thorough investigations to ensure smooth service restoration.
- Became the primary contact for resolving NCIS cases.
Senior Technical Consultant - Expert Agent
CallForce - Vodacom
Cape Town, South Africa
05/2022 – 07/2022
- Documented no connectivity queries and guided first-line agents.
- Collaborated with front-line agents for coaching and improvement opportunities.
Escalation Officer - Resolution Team
CallForce - Vodacom
Cape Town, South Africa
11/2021 – 03/2022
- Managed escalations and maintained good inter-departmental relationships.
- Communicated effectively with management teams to resolve customer issues.
Technical Support Agent
CallForce - Vodacom
Cape Town, South Africa
04/2021 – 10/2021
- Assisted customers with detailed troubleshooting and answered billing inquiries via inbound calls.
Technical Support Agent
iiNet
Cape Town, South Africa
06/2019 – 09/2020
- Assisted international clients in Australia with troubleshooting internet connections, Microsoft Outlook and 365, modem setup, VoIP, and billing issues.
Job-Shadowing
ESET
Cape Town, South Africa
05/2018 – 05/2018
- Gained experience in both front-end and back-end web development.
- Regularly used GitHub for code management and participated in team meetings.
Technical Support - Network Administrator
Africa First Diversified Financial Services
Cape Town, South Africa
01/2016 – 12/2017
- Configured hardware and software components, diagnosed and fixed faults, and maintained PCs.
- Solved network issues and troubleshot PC hardware and software problems.
Skills
MySQL, PHP: Proficient in database management and programming.
VoIP Technologies: Skilled in SIP, RTP, cloud-based VoIP platforms, and PBX systems.
Web Development: Proficient in HTML, CSS, JavaScript, and WordPress.
Networking: Extensive knowledge of networking principles and protocols.
Tools: Experienced with Homer, Wireshark, and Syslog for analyzing VoIP and network traffic.
Soft Skills: Strong problem-solving, communication, time management, and customer service skills.
Education
High School
Rylands High School, Cape Town, South Africa
01/2013 – 12/2016
Computer Programming
College of Cape Town, Cape Town, South Africa
01/2016 – 12/2018
Mujaahid Salie
Web Developer & Network Engineer
Cape Town, South Africa
Email: mujaahidsalie1@gmail.com
Phone: 0833012505
Website: mujiscode.co.za
LinkedIn: https://www.linkedin.com/in/mujaahid-salie
I am an IT engineer with over 5 years of experience specializing in network troubleshooting, fiber optics, and VoIP systems. Passionate about full-stack web development, I have completed various projects and hold certifications in programming, CCNA, and Yealink. Known for my quick learning and problem-solving abilities, I aim to bring innovative solutions and positively impact projects.
Professional Experience
Senior VoIP Engineer
bOnline
Cape Town, South Africa
05/2023 – present
- Advanced from Tier 1 to Tier 2 Support Engineer by demonstrating expertise in VoIP technologies.
- Skilled in SIP protocols, RTP, codecs, and cloud-based VoIP platforms.
- Utilized monitoring tools and interpreted SIP flows to diagnose and resolve issues.
- Enhanced operational efficiency and system reliability.
- Documented and communicated technical information effectively within the team.
Senior Technical Consultant - NCIS
Callforce - Vodacom
Cape Town, South Africa
07/2022 – 05/2023
- Handled around 25 tickets daily from frontline agents to resolve customer issues.
- Conducted thorough investigations to ensure smooth service restoration.
- Became the primary contact for resolving NCIS cases.
Senior Technical Consultant - Expert Agent
CallForce - Vodacom
Cape Town, South Africa
05/2022 – 07/2022
- Documented no connectivity queries and guided first-line agents.
- Collaborated with front-line agents for coaching and improvement opportunities.
Escalation Officer - Resolution Team
CallForce - Vodacom
Cape Town, South Africa
11/2021 – 03/2022
- Managed escalations and maintained good inter-departmental relationships.
- Communicated effectively with management teams to resolve customer issues.
Technical Support Agent
CallForce - Vodacom
Cape Town, South Africa
04/2021 – 10/2021
- Assisted customers with detailed troubleshooting and answered billing inquiries via inbound calls.
Technical Support Agent
iiNet
Cape Town, South Africa
06/2019 – 09/2020
- Assisted international clients in Australia with troubleshooting internet connections, Microsoft Outlook and 365, modem setup, VoIP, and billing issues.
Job-Shadowing
ESET
Cape Town, South Africa
05/2018 – 05/2018
- Gained experience in both front-end and back-end web development.
- Regularly used GitHub for code management and participated in team meetings.
Technical Support - Network Administrator
Africa First Diversified Financial Services
Cape Town, South Africa
01/2016 – 12/2017
- Configured hardware and software components, diagnosed and fixed faults, and maintained PCs.
- Solved network issues and troubleshot PC hardware and software problems.
Skills
MySQL, PHP: Proficient in database management and programming.
VoIP Technologies: Skilled in SIP, RTP, cloud-based VoIP platforms, and PBX systems.
Web Development: Proficient in HTML, CSS, JavaScript, and WordPress.
Networking: Extensive knowledge of networking principles and protocols.
Tools: Experienced with Homer, Wireshark, and Syslog for analyzing VoIP and network traffic.
Soft Skills: Strong problem-solving, communication, time management, and customer service skills.
Education
High School
Rylands High School, Cape Town, South Africa
01/2013 – 12/2016
Computer Programming
College of Cape Town, Cape Town, South Africa
01/2016 – 12/2018
