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Workforce Planner

• Producing monthly forecasts of agent requirement and call volumes of customers
• Facilitation of gap analysis and training
• Monitor, analyse and evaluate monthly forecasted performance against actual performance
• Usage of historical data to create future staffing requirements and call centre schedules
• Workforce crisis management
• Monitoring and evaluation of scheduling strategies
• Real time monitoring of agents
• Administering and maintaining the workforce management and capacity planning systems
• Compiling agents monthly schedule requests
• Workforce administration
• Workforce analysis reports

Team Leader

• Escalating queries lodged by call centre operators to the relevant departments
• Liaise with relevant departments about system challenges and communicating accordingly to operators
• Compiling shift updates and reports
• Assisting operators with system challenges
• Supervising shifts
• Quality analysis and coaching of operators
• Refresher training to call operators on products
• Call centre workforce scheduling and administration
• Workforce planning

Customer Services Officer
Duties:
• Answer and resolve queries within the set service turnaround times.
• Explain company policies and position to customers.
• Document queries that have a longer turnaround time and ensure resolution within promised turnaround time.
• Handover all unresolved and documented queries to the Shift Leader at the end of each shift
• Follow up and provide feedback to clients within prescribed time frame
• Qualify all calls answered
• Record customer feedback on performance of products and network and forward to Supervisor
• Sales promotion and motivation telephonically
• Promote brand awareness over the telephone to Econet subscribers

Marketing and Sales Executive

Finance
• Daily banking and cash reconciliation and related transactions,
• Maintenance of cash book, ledgers, petty cash and journals;
• Receipting and filing;
• Preparation and reconciliation of rental pay-outs, accounts and reporting.
• Preparation of monthly rental revenue and monthly rental usage analysis of the Timeshares.
• Preparation of monthly pay-outs to ZTA and to Africansun

Operational
• Data capturing and collection;
• Coordinating bookings of time share facilities;
• Marketing of tourist resorts to other organisations globally affiliated with Sun vacations;
• Aggressive Marketing and Sales of Timeshare;
• Assistance in the planning of Marketing strategy,sales and promotions of Timeshare's ;
• Data Base Management.

Customer care services;
• Handling Account queries;
• Handling payment of Levies and receipting such payments;
• Continuous communication with customers on rental database to increase
• Handling monthly rental pay-outs and payment schedules;
• Liaising with RCI international on behalf of clients;
• Renovations and redecorating of the Timeshares;
• Contract management and cancellations; and
• Debt collection.

Senior Operations & Administration Officer

Finance
• Daily banking and related transactions;
• Maintenance of cash book, ledgers, petty cash and journals;
• Preparation of monthly reconciliations (Bank, Creditors and Debtors);
• Contribute towards compilation of budgets and budgetary control;
• Data capturing and Maintenance of plant and equipment register;
• Preparation of operational reports for management review.

Operations
• Procurement of farming inputs, implements and daily supplies;
• Marketing of the various crops;
• Brand awareness campaigns with external customers;
• Research of crops for planting;
• Contract farming management;
• Negotiation of pricing on crops, inputs and contract farming;
• Transport and logistics of delivery of produce;
• Supervision of Administrative staff;
• Evaluation of crop inputs in relation to crop output;
• Monitoring and evaluation of cropping cycles;