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I am an experienced people and business development authority and board trustee with a demonstrated history of building efficient and impactful organisational capabilities, behaviours, structures and processes.

I am highly skilled in effective multi-level negotiation, HR practices and policies, organisational development to mobilise, manage and nurture highly effective employees in order to warrant outstanding and seamless shopping experiences for retail customers.

With just under fourteen years' experience working in the food and beverages industry, I have perfected the art of mobilising a workforce and the talent responsible for working tirelessly behind the scenes to create a unified retail experience.

My division within Avidity Group is responsible for delivering training, leadership development and culture-change solutions all aimed at improving customer experience. The organisation blends together eLearning platforms and innovative employee alignment tools to train front-of-house and customer-service employees. In support of the cultural transformation journey to drive the organisation's customer experience requirements, my division creates vital recommendations, systems and processes by conducting culture surveys.

I completed an advanced programme in Human Resources Management and obtained a BSc in Genetics and Microbiology from the University of KwaZulu-Natal.