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×Ntuthuko Mhlongo
I am energetic, ambition person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am eager to be challenged in order to grow and improve my communication and professional IT skills gained through previous experiences in the IT sector.
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Show profile Hide profileCompany Name : Grindrod Bank Limited
Position : IT Support Technician
Duration : Current
Responsibilities
• Problem diagnosis, Problem investigation, Solution implementation
• Install new computers , Setup of user accounts
• Conducts morning checks IT Infrastructure before start of business.
• Escalation of problems where appropriate, • Asset register
• Assist users with conferencing facilities, Proactive support
• Assist users with daily minor support issues, • Decommission hardware and obsolete equipment
• Manage the backup schedules and daily tapes
• Manage the office printers and recycling of old toner cartridges
Company Name : Micros Fidelio South Africa (Pty) Ltd
Position : Field Technician
Duration : 17 August 2015 - 5 August 2016
Responsibilities
Provide service and customer support during field visits or dispatches
Manage all on site installations, repair, maintenance and live cover after installs
Provide training to clients in the use of systems and applications.
Obtain general understanding of OS and application operations related to company offered services.
Repair all POS devices including Epson printers.
Research and learn about new software in the market that relates to the organization's functions.
Wide knowledge of motherboard and circuit designs of monitor, Technical support of Operating System
Perform regular updates of servers, remote to sites for assisting and resolving issues that
customers might have on the system.
Company Name : Gijima Technology
Position : IT Support Technician
Duration : 18 March 2013 - 31 July 2015
Responsibilities
Provide client support and technical issue resolution.
Configure client's equipment, Configure software.
Provide training to clients in the use of systems and applications.
Obtain general understanding of OS and application operations related to company offered services.
Identify and solve various IT related problems
Research and learn about new software in the market that relates to the organization's functions.
Wide knowledge of motherboard and circuit designs of monitor, Technical support of Operating System
Installing and configuring the peripherals, components and drivers, Computer assembling
and maintenance.
Deep knowledge of printer and cartage refilling, creating standard server build
Perform regular updates of servers
Company Name : Grindrod Bank Limited
Position : IT Support Technician
Duration : Current
Responsibilities
• Problem diagnosis, Problem investigation, Solution implementation
• Install new computers , Setup of user accounts
• Conducts morning checks IT Infrastructure before start of business.
• Escalation of problems where appropriate, • Asset register
• Assist users with conferencing facilities, Proactive support
• Assist users with daily minor support issues, • Decommission hardware and obsolete equipment
• Manage the backup schedules and daily tapes
• Manage the office printers and recycling of old toner cartridges
Company Name : Micros Fidelio South Africa (Pty) Ltd
Position : Field Technician
Duration : 17 August 2015 - 5 August 2016
Responsibilities
Provide service and customer support during field visits or dispatches
Manage all on site installations, repair, maintenance and live cover after installs
Provide training to clients in the use of systems and applications.
Obtain general understanding of OS and application operations related to company offered services.
Repair all POS devices including Epson printers.
Research and learn about new software in the market that relates to the organization's functions.
Wide knowledge of motherboard and circuit designs of monitor, Technical support of Operating System
Perform regular updates of servers, remote to sites for assisting and resolving issues that
customers might have on the system.
Company Name : Gijima Technology
Position : IT Support Technician
Duration : 18 March 2013 - 31 July 2015
Responsibilities
Provide client support and technical issue resolution.
Configure client's equipment, Configure software.
Provide training to clients in the use of systems and applications.
Obtain general understanding of OS and application operations related to company offered services.
Identify and solve various IT related problems
Research and learn about new software in the market that relates to the organization's functions.
Wide knowledge of motherboard and circuit designs of monitor, Technical support of Operating System
Installing and configuring the peripherals, components and drivers, Computer assembling
and maintenance.
Deep knowledge of printer and cartage refilling, creating standard server build
Perform regular updates of servers
