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Having made the change from the Hospitality industry into the IT Service Management industry, this has given me great exposure in how to apply ITIL knowledge within the IT environment.

Working within the Hospitality Industry, from entry level to head of department management, I have gained a vast amount of experience in all aspects of customer relations, staff management and business operations.

Proficient in Micros Oracle hospitality software knowledge and implementation of hotel property management systems, this also includes training and documentation for front end users as well as testing and support of the product. With my determined approach, I have lead my career to develop as a Report Writer and Business Intelligence consultant. I have the following experience:

• Experience with Oracle Databases
• Solid understanding of data reporting and writing efficient Oracle SQL queries
• Gather requirements, analyze, develop, and test queries and reports using Oracle SQL
• Experience creating documentation related to reporting, consulting in operational best practice procedures to enable responsible use of the system
• Understand how the reports are going to be utilized by the organization and therefore what outcomes the client is seeking
• Ability to transfer knowledge effectively to consumers of the reporting system to optimize efficiency
• Ability to work with QA to ensure that reporting quality is being measured effectively
• Conduct comprehensive testing to ensure compliance with user requirement
• Ad hoc reporting and data delivery

I have the following competencies to offer:
? Working with people
? Adhering to principles and values
? Persuading and influencing
? Creating and innovating
? Planning and organizing
? Delivering results and meeting customer expectations
? Document creation and implementation

My current interest is in the creative sphere which includes dressmaking design and imaginative concepts.