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Thebe Ramodisa
I am reliable, honest, easy going and a good friend. I consider myself to be a hard worker and also try to be considerate of other people's time. I have 5 years of experience of customer service and technical support. I would like to build a long-term career in a reputable company and in the future, study further and work my way up onto higher positions within the digital and marketing space and propel the company growth.
Show profile Hide profileJune 2018 - December 2018
PRODUCT DATA FEED ANALYST/BUILDER
FEEDONOMICS
? Building product feeds, including optimizing matching, modifying, sorting and filtering mass quantities of product data into usable product listings.
? Setting up data imports from eCommerce platforms (Magento, Shopify, BigCommerce).
? Setting up data imports via FTP.
? Manipulating data by implementing SQL queries through data sorting, extraction and optimization.
? Establishing parent/child variations and setting up a single product/SKU to have a shared identifier with parent SKU.
? Using brand mapping tools to convert multiple brand titles into a single brand.
? Configuring and mapping attributes from XML files.
? Writing queries to accomplish data optimizations, transitions, matching ups, filtering, sorting and fixing broken product URLs and image URLs.
? Generating optimized data feeds by following industry and Feedonomics best practices
? Restructuring product data to fit feed criteria of specific shopping engines and channels
? Setting up feed exports to CSEs including Google Shopping, Facebook, Bing Shopping and Marketplaces such as Amazon and eBay.
? Liaising with clients to resolve any feed related issues that come up after optimization; fulfilling clients' requests that are related to products and providing insights and suggestions for product feed optimization to clients.
? Reviewing shopping data and uncovering new trends and discussing potential opportunities with clients.
? Communicating with various shopping channels, Marketplaces and affiliate networks to gain clarity on their specific feed requirements and best practices.
? Fixing data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data; resolving mismatching product attributes when products are updated and providing solutions to resolving errors and warnings in various shopping channels
? Creating detailed performance reports, customized to meet the goals and needs of clients.
? Working within Feedonomics platforms and Excel spreadsheets
September 2016 - December 2017
DEVICE GURU
DIGITAL PLANET
? Providing customer advise on device selection and technical support.
? Providing customer with advice based on what the customer will be primarily using the device for.
? Applying diagnostic procedures to assess if repair and/or device replacement is necessary and fulfilling the necessary administrative processes as required.
? Following up with customers who have problems resolved within pre-determined period to ensure complete satisfaction and to validate no further issues.
? Applying empowerment level to do everything possible to resolve customer's service needs and exhausting all avenues before escalating.
? Accurately processing and recording call transactions in company's CRM system using designated tracking software to record actions taken to assist customer.
? Offering alternative solutions where applicable with the objective of retaining customer's and client's business.
? Staying current with system information and current and new product information, changes, and updates, and participating in on-going training and certification/testing processes to validate minimum product knowledge.
September 2014 - December 2015
MOBILE DATA SUPPORT TECHNICIAN
CENTERFIELD SOFTWARE
? Technically Supporting Vodacom Customers in-store.
? Troubleshooting Smartphone's, Android phones and Laptops.
? Setting up emails on Mobile phones (Pop3, IMAP, and Exchange Email).
? Mobile Software Installation and Upgrades.
? Wi-Fi routers Setup and 3G Modems.
June 2018 - December 2018
PRODUCT DATA FEED ANALYST/BUILDER
FEEDONOMICS
? Building product feeds, including optimizing matching, modifying, sorting and filtering mass quantities of product data into usable product listings.
? Setting up data imports from eCommerce platforms (Magento, Shopify, BigCommerce).
? Setting up data imports via FTP.
? Manipulating data by implementing SQL queries through data sorting, extraction and optimization.
? Establishing parent/child variations and setting up a single product/SKU to have a shared identifier with parent SKU.
? Using brand mapping tools to convert multiple brand titles into a single brand.
? Configuring and mapping attributes from XML files.
? Writing queries to accomplish data optimizations, transitions, matching ups, filtering, sorting and fixing broken product URLs and image URLs.
? Generating optimized data feeds by following industry and Feedonomics best practices
? Restructuring product data to fit feed criteria of specific shopping engines and channels
? Setting up feed exports to CSEs including Google Shopping, Facebook, Bing Shopping and Marketplaces such as Amazon and eBay.
? Liaising with clients to resolve any feed related issues that come up after optimization; fulfilling clients' requests that are related to products and providing insights and suggestions for product feed optimization to clients.
? Reviewing shopping data and uncovering new trends and discussing potential opportunities with clients.
? Communicating with various shopping channels, Marketplaces and affiliate networks to gain clarity on their specific feed requirements and best practices.
? Fixing data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data; resolving mismatching product attributes when products are updated and providing solutions to resolving errors and warnings in various shopping channels
? Creating detailed performance reports, customized to meet the goals and needs of clients.
? Working within Feedonomics platforms and Excel spreadsheets
September 2016 - December 2017
DEVICE GURU
DIGITAL PLANET
? Providing customer advise on device selection and technical support.
? Providing customer with advice based on what the customer will be primarily using the device for.
? Applying diagnostic procedures to assess if repair and/or device replacement is necessary and fulfilling the necessary administrative processes as required.
? Following up with customers who have problems resolved within pre-determined period to ensure complete satisfaction and to validate no further issues.
? Applying empowerment level to do everything possible to resolve customer's service needs and exhausting all avenues before escalating.
? Accurately processing and recording call transactions in company's CRM system using designated tracking software to record actions taken to assist customer.
? Offering alternative solutions where applicable with the objective of retaining customer's and client's business.
? Staying current with system information and current and new product information, changes, and updates, and participating in on-going training and certification/testing processes to validate minimum product knowledge.
September 2014 - December 2015
MOBILE DATA SUPPORT TECHNICIAN
CENTERFIELD SOFTWARE
? Technically Supporting Vodacom Customers in-store.
? Troubleshooting Smartphone's, Android phones and Laptops.
? Setting up emails on Mobile phones (Pop3, IMAP, and Exchange Email).
? Mobile Software Installation and Upgrades.
? Wi-Fi routers Setup and 3G Modems.
