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Work Experience - From May 2005 to February 2018

COMPANY: Rain (Pty) Ltd (Location - Bryanston, Johannesburg)
POSITION: Retentions/LTE migrations Supervisor and Specialist Accounts Consultant

DUTIES AND RESPONSIBILITIES:
Managing a team of 12 agents tasked with migrating customers from iBurst over to LTE.
- Meeting required Customer SLA's
Call Centre Management systems and staff management
Reporting on staff performance, training, overtime and time sheets
Customer escalations and resolutions
Customer account management including contracts
Providing online response/call-back requests
Sales initiatives including new products and promotions
Managing company VIP's and brand ambassador program

Achievement: Surpassed migration target by over 200%
COMPANY: iBurst (Pty) Ltd (Location - Bryanston, Johannesburg)
POSITION: Customer Centre Supervisor

DUTIES AND RESPONSIBILITIES:
- Sales strategies in partnership with Marketing team
- Lead generation on CRM
- Stock take and monthly sales reporting
- Direct customer liaison including contracts and retention
- Driving sales process, targets and deal closing
- Activating and dispatching modems/routers to customers
COMPANY: iBurst (Pty) Ltd (Location - Bryanston, Johannesburg)
POSITION: CUSTOMER RELATIONS CONSULTANT

DUTIES AND RESPONSIBILITIES:
- Customer escalations via 'Hello Peter' and direct emails.
- Problem solving and process changes
- Walk-in customer escalations.
- Customer management in terms of after sales service.
- Managing intercompany relations to ensure customer delivery
- A weekly and monthly report was submitted to management

Other Roles within the Group of iBurst Companies from 2005 up and until 2008 included;
• Credit Admin Supervisor
• Credit Controller