Karl+Reed | Bizcommunity

Results for Karl+Reed

News

The customer's journey to the cloud

ICT

The customer's journey to the cloud

Karl Reed 16 Jan 2019

Cloud services dominate 2018

ICT

Cloud services dominate 2018

Karl Reed 23 Nov 2018

The evolution of the contact centre

ICT

The evolution of the contact centre

29 Oct 2014

Web chat makes a comeback

ICT

Web chat makes a comeback

1 Nov 2013

ICT

Mind shift needed on contact centre quality measurement

30 Sep 2013

ICT

A new era dawns for IPA

Karl Reed 12 Jun 2013

Government

Government contact centres: Please hold

Karl Reed 29 Oct 2012