Customer loyalty | Bizcommunity

Customer loyalty | Bizcommunity

News

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 1 day

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 1 day

How marketing changed in 2025 and what it means for brands

Marketing

How marketing changed in 2025 and what it means for brands

Issued by Penquin 17 Dec 2025

7 Business trends your SME can leverage in 2026

SMEs

7 Business trends your SME can leverage in 2026

Issued by Domains.co.za 12 Dec 2025

The ROI of customer loyalty: why retention eats acquisition for breakfast

CRM, CX, UX

The ROI of customer loyalty: why retention eats acquisition for breakfast

Riaz Galant, Issued by Achievement Awards Group 8 Dec 2025

Black Friday retail records

E-commerce

Black Friday retail records

Issued by TDMC 5 Dec 2025

The martech mirage: $160bn spent. But ROI is still elusive

Marketing

The martech mirage: $160bn spent. But ROI is still elusive

Musa Kalenga, Issued by Brave Group 27 Nov 2025

Peak season 2025/26: 3 must-do marketing priorities for South African retail

Retail Marketing

Peak season 2025/26: 3 must-do marketing priorities for South African retail

Anwar Jappie, Issued by Google 19 Nov 2025

Ogilvy South Africa and Yum! took the top industry honours at the Marketing and Media Alliance sub-Saharan Africa's 2025 Smarties (image supplied)

Marketing

Ogilvy and Yum! take top honours at MMA SSA Smarties

14 Nov 2025

PR vs marketing: How can PR elevate your small business?

SMEs

PR vs marketing: How can PR elevate your small business?

Jeremy Lang, Issued by Business Partners 13 Nov 2025

How resolving issues can turn first-time buyers into loyal customers

CRM

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 12 Nov 2025

CRM, CX, UX

Confidence: The key differentiator for banking brands

12 Nov 2025

The business case for employee engagement

Marketing

The business case for employee engagement

Andrew Solomon, Issued by Achievement Awards Group 10 Nov 2025

Loyalty crisis: South Africans switching brands faster than ever

Branding

Loyalty crisis: South Africans switching brands faster than ever

Mosa Ntwampe, Issued by Brave Group 6 Nov 2025

The Foschini Group's Fionna Ronnie appointed new MMA SA chair with international rebrand

Marketing

The Foschini Group's Fionna Ronnie appointed new MMA SA chair with international rebrand

6 Nov 2025

Black Friday’s discounts alone won’t sway South African shoppers

Sales

Black Friday’s discounts alone won’t sway South African shoppers

6 Nov 2025

The agency of the future: From service provider to strategic partner

Marketing & Media

The agency of the future: From service provider to strategic partner

3 Nov 2025

Cybersecurity gaps threaten SA's booming retail sector

Security

Cybersecurity gaps threaten SA's booming retail sector

Marlene Urquhart 30 Oct 2025

Lesaka’s fintech platform deepens reach in South Africa’s township markets

Fintech

Lesaka’s fintech platform deepens reach in South Africa’s township markets

Issued by The Nielsen Network 29 Oct 2025

Professional customer service in the age of AI: Why humans remain the anchor

Artificial Intelligence

Professional customer service in the age of AI: Why humans remain the anchor

Dr Mariette Frazer, Issued by University of Johannesburg - Marketing Management 29 Oct 2025

Inclusive CX is South Africa’s untapped growth opportunity

CRM, CX, UX

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Issued by Helm 29 Oct 2025

Taelo Mojapelo, CEO, bpSA

Employment Equity

Effectively transforming SA’s business sector goes well beyond law and regulation

Taelo Mojapelo 28 Oct 2025

The role of speciality coffee in 2026: The challenges and opportunities

Hospitality

The role of speciality coffee in 2026: The challenges and opportunities

Iain Evans 28 Oct 2025

All the 2025 Prism Award winners

PR & Communications

All the 2025 Prism Award winners

20 Oct 2025

Celebrating SA’s real MVPs

HR

Celebrating SA’s real MVPs

Jeremy Lang, Issued by Business Partners 16 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

AI is reshaping the retail industry one code at a time

Technology

AI is reshaping the retail industry one code at a time

Niel Coetzee 9 Oct 2025

Good service is proactive: A new standard for customer experience

CRM

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Why customers prefer information over the hard sell

Marketing

Why customers prefer information over the hard sell

Issued by G&G Advocacy 1 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

CRM

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

The secret behind Mambos' retail success

Fashion & Homeware

The secret behind Mambos' retail success

16 Sep 2025

SA importers turn to resilience, partnerships amid trade turbulence

Logistics & Transport

SA importers turn to resilience, partnerships amid trade turbulence

12 Sep 2025

2025 Diners Club Barista of the Year announced

Exhibitions & Events

2025 Diners Club Barista of the Year announced

8 Sep 2025

Euphoria Telecom's national marketing manager, Lauren Pybus.(Image supplied)

Marketing

5 B2B marketing strategies to outsmart AI and win your audience

3 Sep 2025

Here's why retailers are cashing in on the ‘snack happiness’ economy

Retailers

Here's why retailers are cashing in on the ‘snack happiness’ economy

27 Aug 2025

Beyond points: How South Africa’s loyalty leaders are raising the game in 2025

Research

Beyond points: How South Africa’s loyalty leaders are raising the game in 2025

Issued by Everlytic 19 Aug 2025

Retail Marketing

Jamie Oliver champions a healthier lifestyle with Checkers’ Simple Truth brand

18 Aug 2025

Achievement Awards Group scoops RPI Pinnacle Award at 2025 Best Practice Standards Awards

Marketing

Achievement Awards Group scoops RPI Pinnacle Award at 2025 Best Practice Standards Awards

Issued by Achievement Awards Group 15 Aug 2025

Retailers ditch vendor lock-in for flexibility in a booming market

Retail Services

Retailers ditch vendor lock-in for flexibility in a booming market

Peter Ludi 13 Aug 2025

African Bank and Pace Car Rental drive customer value with Audacious Rewards partnership

Commercial & Industrial

African Bank and Pace Car Rental drive customer value with Audacious Rewards partnership

Issued by Pace Car Rental 1 Aug 2025

Clicks ClubCard celebrates 30 years of innovation

Retail Services

Clicks ClubCard celebrates 30 years of innovation

29 Jul 2025

Marketing

South Africa's consumer outlook 2025-2027: What businesses need to know

28 Jul 2025

Maximise customer loyalty with the right combination of rewards

CRM

Maximise customer loyalty with the right combination of rewards

Andrew Solomon 24 Jul 2025

Sustainability becomes more urgent as consumers vote with their wallets

Marketing

Sustainability becomes more urgent as consumers vote with their wallets

Andrew Turner, Issued by Incubeta 21 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

CRM

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

Thirst Academy shakes up the industry with nationwide launch of WSET and flagship bar courses

Food & Wine

Thirst Academy shakes up the industry with nationwide launch of WSET and flagship bar courses

Issued by Thirst Bar Services 10 Jul 2025

African journalists awarded grants to tackle critical health issues

Media

African journalists awarded grants to tackle critical health issues

8 Jul 2025

Digital platforms are redefining the next frontier of retail

Retail

Digital platforms are redefining the next frontier of retail

Blake Raubenheimer 3 Jul 2025

How to drive customer engagement through data unification in SA

CRM

How to drive customer engagement through data unification in SA

Kunal Badiani 25 Jun 2025