Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

Cape Town AI startup Verascient raises R19.2m

4th Industrial Revolution

Cape Town AI startup Verascient raises R19.2m

10 hours

Lift celebrates 5 years of growth with streaming debut of beloved anthem and new uniform collection

Travel

Lift celebrates 5 years of growth with streaming debut of beloved anthem and new uniform collection

Issued by JNPR 10 hours

Image supplied.

Renewables & Energy Efficiency

The women at GoSolr are lighting up SA’s renewable energy

15 hours

Source: Pexels.

Retail & Hospitality Property

Vacant South African retail space gives tenants new leverage

3 days

CRM, CX, UX

The hidden revenue cost of slow response times

Issued by Livespace 2 Jun 2026

Retail Marketing

Jockey marks 150 years with a brand refresh and e-commerce push

Evan-Lee Courie 15 hours

Ask Africa Orange Index 2026 achieves 96.7 decision grade trust score

Research

Ask Africa Orange Index 2026 achieves 96.7 decision grade trust score

Issued by ASK AFRICA 3 days

Report reveals retailers face AI visibility risk as shoppers compare deals

CRM

Report reveals retailers face AI visibility risk as shoppers compare deals

3 days

Spur Corp targets 50 more restaurant openings in SA after sales exceed R12bn

Franchising

Spur Corp targets 50 more restaurant openings in SA after sales exceed R12bn

3 days

Cell C adds 1.3 million subscribers as debt falls 64%

Telecoms & Networks

Cell C adds 1.3 million subscribers as debt falls 64%

3 days

#WomensMonth | Massmart's Unathi Kildase says "leadership in retail is ultimately about people"

Retail

#WomensMonth | Massmart's Unathi Kildase says "leadership in retail is ultimately about people"

Evan-Lee Courie 3 days

The role of self storage in Cape Town’s tourism economy

Industrial & Logistics Property

The role of self storage in Cape Town’s tourism economy

Issued by Inospace 19 Aug 2026

Where are you losing sales?

Marketing

Where are you losing sales?

Ansa Leighton-Buys, Issued by Dentsu 19 Aug 2026

Africa does not need WhatsApp adoption. Brands need a stronger relationship strategy

Marketing

Africa does not need WhatsApp adoption. Brands need a stronger relationship strategy

Megan du Toit, Issued by Dentsu 18 Aug 2026

#WomensMonth: Stellantis’ Evanie Vather on women, leadership and automotive

Dealers

#WomensMonth: Stellantis’ Evanie Vather on women, leadership and automotive

Imran Salie 17 Aug 2026

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Women's Month

Game Plan Consulting (GPC): Transforming player data into sustainable growth

Issued by Game Plan Consulting 17 Aug 2026

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

The Clio Awards rankings are out now. Source: Clio Awards.

Advertising

South African ad talent earns top spots in Clio Africa & ME rankings

Karabo Ledwaba 14 Aug 2026

In a first, the Best Digital agency Award at Bookmarks was shared between two agencies: Accenture Song (pictured) and Ogilvy (Image: @Bizcommunity)

IAB Bookmarks Awards

#Bookmarks2026 | It's a first! Best Digital Agency awarded to two agencies

14 Aug 2026

South Africa’s automotive market shifts from volume to value

Automotive

South Africa’s automotive market shifts from volume to value

Ayesha Hatea 13 Aug 2026

Publicis Groupe Africa shines at Bookmark Awards with 21 finalist nominations

IAB Bookmarks Awards

Publicis Groupe Africa shines at Bookmark Awards with 21 finalist nominations

Issued by Publicis Groupe Africa 12 Aug 2026

PR & Communications

Why investing in your people is a crucial step to improving customer service

Issued by Telviva 19 Nov 2025

#WoolworthsYouthMakers2026: How one beaded bag became the beginning of Mayaka Accessories

Fashion & Homeware

#WoolworthsYouthMakers2026: How one beaded bag became the beginning of Mayaka Accessories

Chloe Posthumus 12 Aug 2026

Report reveals growing customer frustration with SA mobile networks

Telecoms & Networks

Report reveals growing customer frustration with SA mobile networks

11 Aug 2026

Consumers haven't outgrown loyalty. They've outgrown the way loyalty is delivered

Marketing

Consumers haven't outgrown loyalty. They've outgrown the way loyalty is delivered

Issued by Tractor Outdoor 11 Aug 2026

Retail Marketing

#WoolworthsYouthMakers2026: Glolooks, the African hair care brand finding its place on the shelf

Karabo Ledwaba 11 Aug 2026

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

CRM, CX, UX

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

Issued by ASK AFRICA 7 Aug 2026

Retail Marketing

Massmart brings in Charmagne Mazhindu to strengthen brand and digital marketing

6 Aug 2026

What Meta fee changes mean for South African businesses using WhatsApp

Digital

What Meta fee changes mean for South African businesses using WhatsApp

Issued by Helm 6 Aug 2026

Possibility in play earns Effie and Bookmark finalist recognition

Marketing

Possibility in play earns Effie and Bookmark finalist recognition

Issued by Mscsports 5 Aug 2026

Sloom founder shares 10 lessons from building South Africa’s mattress disruptor

SMEs

Sloom founder shares 10 lessons from building South Africa’s mattress disruptor

5 Aug 2026

Geely Auto SA appoints Greg Maruszewski as COO

Dealers

Geely Auto SA appoints Greg Maruszewski as COO

5 Aug 2026

#WomensMonth | Kayleigh Fazan believes retail's future depends on investing in people

Training

#WomensMonth | Kayleigh Fazan believes retail's future depends on investing in people

Evan-Lee Courie 4 Aug 2026

V&A Waterfront expands Neighbourhood Awards to spotlight Cape Town's visitor economy

Retail

V&A Waterfront expands Neighbourhood Awards to spotlight Cape Town's visitor economy

3 Aug 2026

#WomensMonth | Shabnum Dawood on supply chain resilience, leadership, and women in logistics

Logistics & Transport

#WomensMonth | Shabnum Dawood on supply chain resilience, leadership, and women in logistics

Robin Fredericks 3 Aug 2026

Kauai marks 30 years of making healthy eating more accessible

Food & bev. services

Kauai marks 30 years of making healthy eating more accessible

31 Jul 2026

Retailers urged to ditch plastic bags before 2027 deadline

ESG

Retailers urged to ditch plastic bags before 2027 deadline

30 Jul 2026

Artificial Intelligence

AI has a favourite brand. Social Places makes sure it's yours.

Issued by Social Places 28 Jul 2026

Retail’s next profit lever isn’t on the shelf

Trends

Retail’s next profit lever isn’t on the shelf

28 Jul 2026

CEM Africa 2026 welcomes 3 influential global speakers

Events & Conferencing

CEM Africa 2026 welcomes 3 influential global speakers

Issued by CEM Africa Summit 27 Jul 2026

Source: Pexels.

Financial Services

Lesaka unites fintech brands under single merchant platform

27 Jul 2026

Why digital payout solutions are becoming retail's next competitive advantage

Banking & Finance

Why digital payout solutions are becoming retail's next competitive advantage

24 Jul 2026

The Interactive Advertising Bureau South Africa (IAB SA) has announced the finalists for the 2026 Bookmark Awards (Image supplied)

Digital

#Bookmarks2026 | All the IAB South Africa 2026 Bookmark Awards finalists

17 Jul 2026

Source: Supplied.

Financial Services

Regent launches digital banking qualification for South Africa's evolving financial sector

17 Jul 2026

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 16 Jul 2026

Richfield digital experience earns the Mark Awards 2026 shortlisting

CRM, CX, UX

Richfield digital experience earns the Mark Awards 2026 shortlisting

Issued by So Interactive 16 Jul 2026

Why more South African businesses are moving beyond traditional landlines

Telecoms & Networks

Why more South African businesses are moving beyond traditional landlines

Issued by Voys 15 Jul 2026