Customer engagement | Bizcommunity

Customer engagement | Bizcommunity

News

FNB has named Linda Kachingwe-Sisya as its new CMO. Source: FNB.

Marketing

#Breaking | FNB names new CMO as Faye Mfikwe exits role after 19 years

4 hours

Location data becomes a strategic tool for South African retailers

Research

Location data becomes a strategic tool for South African retailers

4 hours

Woolworths beta-tests My Woolies Chef for select loyalty members

Technology

Woolworths beta-tests My Woolies Chef for select loyalty members

5 hours

Source: Supplied.

Finance

SA investment sector beats global CX benchmark as insurers focus on trust and value

2 days

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

Retail

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

9 Jul 2026

Source: Pexels.

Fintech

How one fintech provider is accelerating AI adoption across 1,500 banks

9 Jul 2026

When it comes to grocery shopping in SA, it's all about the experience

Trends

When it comes to grocery shopping in SA, it's all about the experience

8 Jul 2026

South Africa’s best emails take the spotlight in the 2026 You Mailed It Awards

Media

South Africa’s best emails take the spotlight in the 2026 You Mailed It Awards

Issued by Everlytic 7 Jul 2026

Woolies' new MyDifference Plus revamps loyalty rewards with cashback, goals and app-based offers

Banking & Finance

Woolies' new MyDifference Plus revamps loyalty rewards with cashback, goals and app-based offers

7 Jul 2026

#ATM2026 | RX Global's Danielle Curtis on resilience, technology and the future of travel

Tourism & Travel

#ATM2026 | RX Global's Danielle Curtis on resilience, technology and the future of travel

Robin Fredericks 7 Jul 2026

#WoolworthsYouthMakers2026: Thembeka Dube turns student hustle into luxury label

Fashion & Homeware

#WoolworthsYouthMakers2026: Thembeka Dube turns student hustle into luxury label

Evan-Lee Courie 6 Jul 2026

Your SEO is working. But you’re still missing most of the opportunity

Marketing

Your SEO is working. But you’re still missing most of the opportunity

Issued by Straider.ai 2 Jul 2026

Casio opens SA’s first G-Shock flagship store in Canal Walk

Retailers

Casio opens SA’s first G-Shock flagship store in Canal Walk

1 Jul 2026

The AI skills South African creatives need - before the global gap widens

Artificial Intelligence

The AI skills South African creatives need - before the global gap widens

Issued by Brandtech+ 21 Jan 2026

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

CRM, CX, UX

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

Issued by CEM Africa Summit 29 Jun 2026

Mr Price launches first co-created collection with social influencer Sphokuhle

Retail Marketing

Mr Price launches first co-created collection with social influencer Sphokuhle

26 Jun 2026

Woolworths Holdings Group CEO Sam Ngumeni. Image supplied

Retailers

Woolworths reshapes leadership structure to accelerate growth under new Group CEO

26 Jun 2026

Standard Bank Connect launches eSIM service as mobile push expands

Mobile & Apps

Standard Bank Connect launches eSIM service as mobile push expands

18 Jun 2026

Cape Union Mart's Live Life Outside era through the eyes of Lynn Reines

Retail Marketing

Cape Union Mart's Live Life Outside era through the eyes of Lynn Reines

Evan-Lee Courie 19 Jun 2026

CA&S Group advances digital commerce strategy with investment in TDMC

Media

CA&S Group advances digital commerce strategy with investment in TDMC

Issued by TDMC 18 Jun 2026

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Insurance & Actuarial

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Issued by Insight Survey 15 Jun 2026

Kasi businesses reveal lived realities shaping growth and sustainability

Informal Retailing

Kasi businesses reveal lived realities shaping growth and sustainability

10 Jun 2026

Source: Supplied. Craig Stephens, advisory business solutions manager of SAS Africa.

Banking

Banks face their biggest AI challenge: Managing decision risk

Craig Stephens 10 Jun 2026

Xtra Savings shoppers get one month free pet cover after R1,000 spend

Banking & Finance

Xtra Savings shoppers get one month free pet cover after R1,000 spend

4 Jun 2026

Managing incentives and competitions the right way

Marketing

Managing incentives and competitions the right way

Issued by Caxton Media 3 Jun 2026

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Marketing

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Issued by Oak Ventures 2 Jun 2026

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

CRM

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

26 May 2026

Experiential-led retail is reviving South Africa's shopping malls

Commercial Property

Experiential-led retail is reviving South Africa's shopping malls

21 May 2026

Ambledown Connect: A new digital channel transforming broker and member engagement

Financial Services

Ambledown Connect: A new digital channel transforming broker and member engagement

Issued by Ambledown 19 May 2026

The customer experience is FMCG’s next growth advantage

FMCG

The customer experience is FMCG’s next growth advantage

Keegan Reddy, Issued by Rainbow Chicken 14 May 2026

Incognito allows for sensitive chats. Source: Meta.

Social Media

Meta adds private AI ‘Incognito Chat’ to WhatsApp

14 May 2026

SMS + RCS + WhatsApp

Digital

SMS + RCS + WhatsApp

Issued by Celerity.chat 12 May 2026

Wine Tourism Conference returns to Stellenbosch in May

Tourism

Wine Tourism Conference returns to Stellenbosch in May

8 May 2026

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

Retailers

Dis-Chem reimagines healthcare retail with Melrose Arch Health Hub

8 May 2026

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

CRM

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

Marketing

The 5 ways smart marketers balance brand and performance

Rirhandzu Shingwenyana 6 May 2026

Slipper Day 2026 offers R2m in instant rewards powered by FoneWorx

Media

Slipper Day 2026 offers R2m in instant rewards powered by FoneWorx

Issued by Caxton Media 6 May 2026

Pick n Pay and FNB's eBucks partnership reels in R600m in rewards

Banking & Finance

Pick n Pay and FNB's eBucks partnership reels in R600m in rewards

5 May 2026

Why boards must govern algorithms, not just people

4th Industrial Revolution

Why boards must govern algorithms, not just people

Issued by Bullion PR & Communication 29 Apr 2026

Mahindra SA CEO Rajesh Gupta takes regional role, successor named

Dealers

Mahindra SA CEO Rajesh Gupta takes regional role, successor named

28 Apr 2026

African retail’s future hinges on tech-driven consumer insights

CRM

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

Dealers

Inside iCaur: Chery’s new EV brand set for South Africa

21 Apr 2026

The entry-level roles that open career doors for graduates

Talent Acquisition

The entry-level roles that open career doors for graduates

Nolundi Matomane, Issued by Pnet 20 Apr 2026

Core launches Microsoft Surface reseller programme for SA SMEs

Technology

Core launches Microsoft Surface reseller programme for SA SMEs

16 Apr 2026

Career Advice

The AI shift: Mapping South Africa’s growing AI skills economy

Issued by Pnet 13 Apr 2026

Demystifying AI: How technology is shaping tourism today

Tourism & Travel

Demystifying AI: How technology is shaping tourism today

Robin Fredericks 9 Apr 2026

The 'experience economy' has arrived as consumers' expectations shift

Trends

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

Image source: DC Studio from

Cyber Law

GenAI in SA: Balancing legal risks and operational rewards for businesses

Ginen Moodley 24 Mar 2026

Why South African SMEs are ditching traditional IT models

SMEs

Why South African SMEs are ditching traditional IT models

Sudesh Pillay 23 Mar 2026